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Contact

21 Apr 2016

GET IN TOUCH

WE’RE ALWAYS HERE FOR YOU

CONTACT US

Fill out the form below and we will respond to your request within 24 hours. If you would like a faster response please call us toll free at:
1-888-339-5386

GIVE US A CALL

We are here for you to answer any questions you may have regarding KetoMelt. Whether you have questions about the product, how to use it, questions about your order, or how you can learn more about how you can get your product for free!

1-888-339-5386

AVAILABLE AT 9AM – 5PM EASTERN TIME

BROWSE OUR KNOWLEDGEBASE

We’ve compiled the most frequently asked questions regarding Ketopia™ in our knowledgebase. Find answers to your questions, get access to dieting resources, read and contribute to the BuyKetosis.com community forums, and more!

Terms and Conditions of Use

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE

ATTENTION: This is a legal agreement (the "Agreement") between You, the individual, company or organization ("you," "your," or "Customer") and our website ("we," "our", "Company"). By ordering, accessing, using or purchasing KetoMelt ("Product") through this website or related websites (collectively the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE AND PRINT A COPY FOR YOUR RECORDS.

Health Disclaimer

Any statements on this site or any materials or supplements distributed or sold by KetoMelt has not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using any of our products. The results on all products are not typical and not everyone will experience these results

Terms and Conditions

Please carefully read the following terms and conditions as when you purchase any of the products from our web site, you agree and are bound to the following terms and conditions.

This Agreement is between our website and you ("you" or "Customer") This Section sets forth the terms and conditions which apply to the use by you of the website (as defined below) and any other subscription product or service offered for sale by our website and/or its affiliates.

The right to use any product or service offered by our website is personal to you and is not transferable to any other person or entity. We reserve the right to make changes to the website, policies, and these terms at any time without notice.

Intellectual Property Rights.

(a) Copyright. All materials on the Web Site, including without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by us or are the property of our suppliers or licensors or other companies. You may not use such materials without permission.  (b) Trademarks. KetoMelt is a trade name we own. The related design marks, and other trademarks on the Web Site are owned by us. Page headers, custom graphics, button icons and scripts are trademarks or trade dress we own. You may not use any of these trademarks, trade dress, or trade names without our express written permission.

Disclaimer of Warranty; Limitation of Liability

This website neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement on the website. Under no circumstances are we liable for any loss or damage caused by your reliance on information obtained through the content on the website. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the website. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content, including but not limited to financial, health, or lifestyle information, opinion, advice or other content.

Indemnification

You agree to defend, indemnify and hold harmless our website, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of the use by you of the website, including claims by other users, access, products or memberships.

Use of Data Collected

We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our company as well as our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

Terms of Sale:

By placing an order with us, you agree to our full Terms and Conditions. You will be shipped a full one-month, 2 month, 3 month, 5 month, or 7 month supply of KetoMelt for a one time charge of 1 month supply (one bottle) = $49.97, 1 bottle + 1 free (two bottles) = $65.96, 2 bottles + 1 free (three bottles) = $119.94, 3 bottles + get 2 free (five bottles) = $149.95, 4 bottles + get 3 bottles free (seven bottles) = $199.99. Orders are generally shipped within 2 business days (Monday through Friday) and no additional cost to you using our standard USPS First Class shipping method. Please be advised that shipments are not sent on Saturdays, Sundays, or any Holidays. KetoMelt does not guarantee specific arrival dates or times. If in 30 days you are not happy with our product please contact Customer Care to request a Refund. For more information please read the full Terms and Conditions page. You may contact our customer care department by email at support@ketomelt.com.

Orders are generally shipped within 2 business days (Monday through Friday) and no additional cost to you using our standard USPS First Class shipping method. Please be advised that shipments are not sent on Saturdays, Sundays, or any Holidays. KetoMelt does not guarantee specific arrival dates or times. If in 14 days you are not happy with our product please contact Customer Care to request a Refund for unopened product. For more information please read the full Terms and Conditions page. You may contact our customer care department by email at support@ketomelt.com.

Please note that delivery time is subtracted from the fourteen (14)-day trial offer cancellation period, and will reduce the number of days you have to try the Product. This means that you will not have fourteen (14) full days to try our Product. However, we may at any time choose to extend your trial to give you more time to try the Product and service out. You may request an extension of your trial period by calling us any time before the 14^th day.

Refund/Return Policy

In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our warehouse at the address provided to you, and within thirty (30) days of the date you originally ordered the product. In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date and NOT be opened or used. You pay for return shipping. There is a $10.00 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our warehouse has received the returned package, you will be issued a refund. Your refund will be credited back to the same credit card used to make the purchase. Refunds are issues within 48 hours, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.

Returns must be sent with your RMA number written on the packaging to:

RMA Returns
35595 US HWY 19 North
Palm Harbor, FL, 34684

The Refund will show on your Credit Card statement as KETOMELT, and you will receive a confirmation email from our warehouse at the time when your refund has been issued.

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 48 hours for your refund to be processed.

Please note the following terms:

Refunds will only be issued to the same credit card to which they were charged.
Customer is responsible for return shipping charges.
After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credits in the billing cycle in which it was received. Therefore, the number of days it takes for the credit to post to your account may vary, depending on your banking institution's billing and credit schedule.
Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.

Legal Disclaimer

These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions. The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner. In the event that any individual should use the information presented on this website without a licensed medical practitioner's approval, that individual will be diagnosing for him or herself.

Shipping

The standard ground mail service is shipped via United States Postal Service First Class Mail. Packages will ship within 3-5 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or Holidays. We do not guarantee arrival dates or times.

Ingredients

All products sold on the website are produce and manufactured in an FDA Approved facility that is GMP Certified. Raw materials are of the highest quality for optimum potency.

Herbal Safety Guidelines

Before using an herb you are unfamiliar with, find out its medicinal properties. Research it thoroughly and/or consult with an appropriately qualified practitioner or expert. If you are taking prescription drugs, or have a medical condition, check with an appropriately qualified practitioner before using herbs medicinally. Herbs have shown overwhelming evidence that they work. Just because a small amount works well does NOT mean that more is better. As individuals we all have different constitutions, sensitivities, allergic reactions and possible health conditions. The following are merely guidelines. They include herbs offered on our websites. This list does not help with administering information on possible interactions and contraindications with prescription medicine. This needs to be discussed with your physician.

Should I check with my doctor or healthcare provider before using a supplement? This is a good idea, especially for certain population groups. Dietary supplements may not be risk-free under certain circumstances. If you are pregnant, nursing a baby, or have a chronic medical condition, such as, diabetes, hypertension or heart disease, be sure to consult your doctor or pharmacist before purchasing or taking any supplement. While vitamin and mineral supplements are widely used and generally considered safe, you may wish to check with your doctor or pharmacist before taking these or any other dietary supplements. If you plan to use a dietary supplement in place of drugs or in combination with any drug, tell your health care provider first. Many supplements contain active ingredients that have strong biological effects and their safety is not always assured in all users. If you have certain health conditions and take these products, you may be placing yourself at risk.

Representations

You hereby represent and warrant that:

You are age eighteen (18) or older.
2. You have read this Agreement and thoroughly understand the terms contained.
3. You further represent that our website has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website

Domestic Use

Export Restriction. We control the Web Site from our offices within the United States of America. We make no representation that the Web Site or its content (including, without limitation, any products or services available on or through the Web Site) are appropriate or available for use in other locations. Users who access the Web Site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Web Site may be downloaded in violation of United States law.

ENTIRE AGREEMENT:

This Agreement sets forth the entire agreement between the parties. You acknowledge and agree that You have reviewed this Agreement in its entirety, and every part thereof, and that You understand the Agreement. You further acknowledge and agree that You have had the opportunity to review this Agreement and otherwise consult with Your independent counsel as to the Agreement.

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