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In order to obtain your full refund, contact customer service by phone and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our warehouse at the address provided to you, and within thirty (30) days of the date you originally ordered the product. In order for your full refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original purchase date and NOT be opened or used. You pay for return shipping. There is a $10.00 restocking fee per unit you are returning. This fee will be taken out of the refund issued. Once our warehouse has received the returned package, you will be issued a refund. Your refund will be credited back to the same credit card used to make the purchase. Refunds are issues within 48 hours, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
Returns must be sent with your RMA number written on the packaging to:
The Refund will show on your Credit Card statement as KETOMELT, and you will receive a confirmation email from our warehouse at the time when your refund has been issued.
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 48 hours for your refund to be processed.
Please note the following terms:
- Refunds will only be issued to the same credit card to which they were charged.
- Customer is responsible for return shipping charges.
- After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credits in the billing cycle in which it was received. Therefore, the number of days it takes for the credit to post to your account may vary, depending on your banking institution’s billing and credit schedule.
- Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.